Privacy policy

Information We Collect

We may collect the following types of information to provide our notary services:

• Personal identification such as Name, phone number, and email address.
• Documents shared specifically for notarisation, attestation, or verification purposes.
• Information sent voluntarily through our contact forms, email correspondence, or WhatsApp.

How We Use Your Information

We use your information strictly for the following purposes:

• To respond to your enquiries and provide customer support.
• To prepare and notarise your documents and manage attestation as requested.
• To meet mandatory legal or government compliance requirements in the UAE.
• To send you offers and updates by email, only if you ticked the box for them when you made an account in our app.

Note: We do not sell or trade your personal information. If you make an account in our app and tick the box for offers and updates, we also use your email address to send you offers and updates about our services. This is optional, and you can turn it off at any time in the app or by emailing us.

Confidentiality & Disclosure

All documents are kept confidential and are accessed only by authorized staff members directly involved in your case. Information is shared only when:

• Required by UAE law or legal authorities.
• Needed to complete your specific service request (e.g., submission to government entities).
• Explicitly approved by you.

Our Mobile App

The Notary Services Dubai app does not show ads, does not use analytics or tracking tools, and does not use your location or your contacts.

When you send a request. You can send us your name, phone number, email address, the type of document, whether you want it done in person, online or at your home, the date and time you prefer, the address for a home visit, a message, and up to 10 files (PDF, photos or Word files) of your documents. We receive this only when you press Send request. We use it to reply to you, to prepare your document and to arrange the appointment. It goes to our office and is stored in a private folder that is not open to the public.

If you make an account. We save your name, your email address, your phone number and your password (stored scrambled, so we cannot read it), and your choice about offers and updates with the date you made it. To check your email, we send a 6 digit code to it when you sign up, choose a new password or change your email. We do not check phone numbers. You can sign in with your email or your phone number. Your phone keeps a sign-in for that phone only, never your password. Signing out removes that sign-in.

Signing in with Google. If you choose Continue with Google, Google tells us your name and your email address. We never receive your Google password. We use these only to make or open your account in our app.

Optional details in your profile. You can add a profile photo and save addresses for home visits. Both are optional, you can change or remove them at any time, and they are used only inside the app to fill in your requests.

Emails we send. We email you the codes above, a thank you when you send a request, and a message when the status of your request changes. We send offers and updates only if you ticked the box for them.

Documents we send back. When your document is ready you can open it in the app. The app asks our website for a link that works for a few minutes and only for you.

Kept on your phone only. Your fee quote, your what-to-bring ticks, the list of articles you last loaded, and a request you started but did not send, including the files you added to it.

Camera, photos and files. The app opens your phone’s camera, photo picker or file picker only when you tap Take photo, Photo library or Files and Drive. A photo or file leaves your phone only if you attach it and send your request.

Deleting your data. You can delete your account in the app (Profile, then Delete my account) or on our delete-account page. To correct or delete a request you sent, email support@notaryservicesdubai.com.

Cookies & Security

Our website may use basic cookies to ensure site performance and security. These cookies do not personally identify you. We take reasonable technical and organizational steps to protect your information from unauthorized access or loss.

Your Rights

You may request access to, correction of, or deletion of your personal data held by us, where legally allowed under UAE data protection regulations.

You can delete your app account at any time, inside the app or on our delete-account page.

Third-Party Links

Our website may contain links to third-party websites (e.g., government portals). Please note that these external sites are outside our control, and we are not responsible for their privacy practices.

Changes to This Policy

This policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

Contact Us

For any privacy-related questions or concerns, please contact us at:

Email: support@notaryservicesdubai.com

Website: www.notaryservicesdubai.com